Frequently Asked Questions

Frequently Asked Questions2020-12-08T10:44:08-03:30
What are your refund & cancellation policies?2022-05-30T20:26:58-02:30

Please see our Policies page for full details.

How do I know which first aid course is right for me?2022-05-30T20:32:16-02:30

This depends on your reason for taking the course.  If you are required to earn first aid certification to meet a workplace, school program, or application requirement, we encourage you to obtain the specific title of the course you need from the organization requiring it.

To learn more about workplace regulations and industry standards, we suggest that you contact WorkplaceNL for assistance.  See to get started.

If you have a personal interest in learning first aid, we have several options for you to consider.  To determine what topics are most important to you, we suggest that you review our course descriptions to help with your decision. 

If you are not looking to earn a Certificate for any specific reason but would really like to learn more about first aid, First Aid Basics may be the right choice for you!  We can customize a learning experience for you and your family and/or friends – virtually or in person.  To find out more or to set up a private course call 709-725-9877 or email Jill at

Do you offer re-certification courses?2022-05-30T20:42:26-02:30

We offer Basic Life Support (BLS) Re-Certification courses for Healthcare Providers (HCP), please see our Courses page or contact us for details.


We do not offer a re-certification option for any of our other First Aid/CPR programs as re-certifications are not recognized by Workplace NL.  If you are looking for a way to renew your First Aid/CPR training with a shorter in-class time,  our Blended courses may be right for you.

How do I prepare for in-person training during COVID-19?2022-05-30T21:02:36-02:30

We are very pleased to be back in the classroom and offering in-person training.

It is important to be aware of current guidelines set out by the Department of Health & Community Services, and we strictly adhere to public health guidance.   If you are feeling unwell, we kindly ask that you stay home and complete the COVID-19 self-assessment tool. If you cannot access the self-assessment tool, please call 811 for advice.

If you are unable to attend your training session because you are unwell or have tested positive for COVID, are under directed or self-quarantine, or have had close contact with a known positive case – let us know with as much notice as possible!  This will help us all stay safe and help you avoid any unnecessary penalties to reschedule your training to a later date.

We encourage and recommend face masks to enter the Canadian Red Cross facility and to participate in a First Aid Vitals training program.   

We encourage frequent hand sanitizing throughout the day and have various hand-sanitizing stations set up in our training room for your safety & convenience.

To learn more about the measures we have taken to keep our classrooms as safe as possible, please visit our COVID-19 page.



Do you offer private courses?2022-05-30T21:12:52-02:30

Yes!  We can arrange private training for groups of 8 – 18 participants at the Canadian Red Cross on 17 Major’s Path in St. John’s.  We also offer mobile training services and can come to your facility to provide training (some restrictions apply).  

To inquire about a private course for your group or organization please call 709-725-9877 or email Jill at

I have misplaced my certificate. How can I get another copy?2022-05-30T21:54:09-02:30

There are multiple ways to get a copy of your certificate.  We recommend that you first try accessing it electronically, by visiting > My Profile> My Certifications.  Your Certificate will be available in pdf format for downloading, printing, and/or emailing. 

If you are having difficulty accessing your certificate this way, you can call us at 709-725-9877 or you can call Canadian Red Cross National Contact Centre at 1-877-356-3226 for support.

How and when will I receive my Certificate?2022-05-30T22:04:34-02:30

Within 72 hours of your course completion, your certificate will be issued via email from Canadian Red Cross.  If you do not already have an account with Canadian Red Cross, there will be a link to create one in your email.  Your certificate will be in available to you for printing and download in PDF format, in both wallet and wall sized versions.

If you require a certificate immediately, please let your instructor know at the end of your course and they can provide you with a printed Temporary Certificate that is valid for 30 days.

If you do not receive your email from Canadian Red Cross within 72 hours, please check your “junk” or “spam” folders in your email.  If the email is not there, please contact us at 709-725-9877 and we would be pleased to assist you.

If you need a printed certificate but do not have the ability to to download and print it yourself, send in your request to or call us at 709-725-9877.  We will need to confirm the correct spelling of your name and your current mailing address.  2 versions of your certificate (1 wall sized & 1 wallet card) will be mailed to you within 5 -7 business days.

For general assistance with Canadian Red Cross certificate or account issues, please call Canadian Red Cross National Contact Centre at 1-877-356-3226.


Does blended learning meet job and school application requirements?2022-01-27T12:35:52-03:30

Yes, blended programs have been fully approved by WorkplaceNL to meet industry standards.  Employers/registrars/applications may specify that online first aid training will not be accepted.  Blended is not fully online.  There is a mandatory practical classroom session required to fully certify.

How do I access the online portion of my “blended” course?2022-01-27T12:35:20-03:30

Once you have registered for a Blended Learning Course, you will receive an email from Canadian Red Cross outlining how to access the online component for the course. Once you complete these instructions, you will be able to access your course by going to > My Profile> My Online Courses

Which programs are available in the blended learning format?2022-01-27T13:01:07-03:30

At First Aid Vitals, we offer the following blended learning programs:  

Blended Traditional Classroom
Emergency First Aid & CPR/AED C Online: 3.5 hours

Classroom: 4 hours in-person

1-Day/ 8 hours in-person
Standard First Aid & CPR/AED C Online: 6.5 hours

Classroom: 7 hours in-person

2-Days/ 14 hours in-person
Psychological First Aid Online: 45–90 minutes

Classroom: 1-Day/7 hours in-person

2-Days/12 hours in-person

What is “Blended” first aid?2022-01-27T12:32:42-03:30

Blended learning programs are divided into two components.  The first is a self-paced online theory component and the second is an Instructor-led classroom practical component. 

Online learning components must be completed for admittance to classroom sessions.

Successful completion of both the online & classroom components is mandatory to achieve Certification.

Can I take first aid online?2022-05-30T22:14:42-02:30

While there are institutions that offer first aid training online, you should be aware that CPR training acquired solely online is not accredited by WorkplaceNL and for this reason, is not recognized by most employers or educational institutions in Newfoundland & Labrador.  We offer only accredited training, in traditional and blended formats.  If you are interested in online learning and/or reduced classroom times, our fully accredited  Blended programs may be right for you!

Is CPR training strenuous?2022-05-30T22:17:34-02:30

Cardiopulmonary resuscitation (CPR) training can be strenuous.  You will be performing much of the practical part of this training kneeling on the floor.  

If you have any questions or concerns about your ability to participate in this type of course, it is important to discuss this with us before the course.  In most cases, we can adapt activities and methods of evaluation to accommodate your needs.  We are dedicated to making learning accessible.  In some cases, however, it may be advisable to seek medical clearance prior to attending a first aid course.

Please contact us if you would like more information.

What clothing is appropriate for in-person classroom training?2022-05-30T22:26:50-02:30

 During first aid training, much of the practical work such as CPR training is performed on the floor.  We therefore recommend you wear comfortable, casual clothing and footwear.

How long does a first aid & CPR certificate remain valid?2022-01-27T12:28:48-03:30

The certification period for most Canadian Red Cross First Aid & CPR courses is 3 years.  The exception to this is the Basic Life Support (BLS) course for Healthcare Providers (HCP), which is a 1-year certification period.

I just completed an Emergency First Aid, but I need Standard! Is there a way to upgrade without having to retake the training I already have?2022-05-30T22:20:25-02:30

Yes, you can upgrade your training with us.  The following criteria makes you eligible for this option:

  • You hold a valid Canadian Red Cross Emergency First Aid Certificate. 
  • You can provide proof of Certification.
  • Your course completion date was no longer than 6 weeks ago.

The fee to upgrade to Standard First Aid is $79 plus HST. Please contact us to arrange your upgrade.

What is the difference between Emergency and Standard first aid?2022-01-27T12:26:27-03:30

Emergency First Aid training covers all the required basic first aid and CPR/AED skills to help you deal with various emergencies.  Some of these skills include CPR/AED & choking, assisting with medications, allergies, heart attack, stroke & life-threatening bleeding. This course can be completed in 1 day/8 hours.

Standard First Aid is designed to teach you the same skills that are taught in emergency first aid, plus far more! Some of the additional topics covered include head & spinal injuries, bone, muscle & joint injuries, medical emergencies & poisons. This course goes into greater depth, allowing more time to practice skills.  The time required to finish the course is usually 2 days/14 hours.

*These training programs cannot be recertified (see do you offer recertification courses) in Newfoundland & Labrador. If you wish to renew or maintain your certificate at these levels, you will need to complete a full training course again.

Go to Top